EnergyBe

Support · Version 1.0

Free · No account required for demo

About the app

EnergyBe is a free, non-commercial iOS app for Belgian households that visualises electricity and gas consumption from Fluvius smart meters. It has no backend server — all data stays on your device.

Getting started

  1. Open the app and tap Sign In.
  2. Enter your mijn.fluvius.be email and password. Don't have an account? Register on Fluvius.
  3. EnergyBe will automatically discover your linked smart meters.
  4. Your electricity and gas data loads within a few seconds.

Want to explore first? Tap Try Demo on the login screen to see the app with realistic Belgian sample data — no Fluvius account needed.

Frequently asked questions

Why does sign-in fail with "Invalid email or password"?

EnergyBe uses the same credentials as mijn.fluvius.be. Things to try:

  • Confirm you can log in on mijn.fluvius.be in Safari.
  • Check for a leading or trailing space in your password.
  • If you recently changed your Fluvius password, use the new one.
  • Reset your password on mijn.fluvius.be if needed.
No meters were found after signing in. What now?

EnergyBe requires at least one digital smart meter linked to your Fluvius account. Analogue or not-yet-activated meters are not supported. Verify your meters are visible on mijn.fluvius.be under "Mijn verbruik". If they are, please contact us so we can investigate.

My data looks empty or stops at a recent date.

Fluvius typically makes meter data available with a 24–48 hour delay. Data for yesterday may not yet be on their servers. Pull down on the Charts screen to force a refresh. If the gap is longer than 3 days, check mijn.fluvius.be directly to see whether Fluvius is reporting a communication issue with your meter.

Gas data is missing in the Day view.

This is by design. Fluvius does not provide hourly gas readings — gas is metered at daily resolution. EnergyBe shows gas data from the Week granularity onwards.

Can I use the app if my energy supplier is not Fluvius?

Yes — in Belgium, Fluvius is the distribution system operator for Flanders and manages the smart meter network regardless of which energy supplier you've chosen. If you live in Flanders and have a digital meter, you have a Fluvius account.

Wallonia (ORES / RESA) and Brussels (Sibelga) are not currently supported.

How do I enable Face ID / Touch ID lock?

Go to Profile → Privacy → Use Face ID (or Touch ID). After enabling it, the app will ask you to authenticate each time it comes back to the foreground. You can disable it at any time from the same screen.

How do I set my electricity and gas tariff rates?

Go to Profile → Energy Rates. Enter the rates from your energy supplier's invoice (€/kWh). EnergyBe ships with Belgian average rates as defaults. Tap Reset to Belgian averages at any time to revert.

How do I completely remove my data from the app?

Go to Profile → Delete Account & Data. This permanently removes all credentials, meter identifiers, cached energy readings, and preferences from your device. Because EnergyBe has no backend, there is nothing stored elsewhere to delete.

Does EnergyBe send my data anywhere?

No. EnergyBe has no developer-controlled server. Your credentials are transmitted only to login.fluvius.be over HTTPS, and your meter data is cached on your device only. See the full Privacy Policy for details.

The widget shows no data.

The widget is populated from the app's local cache. Open EnergyBe, go to the Charts screen, and pull down to refresh your data. The widget should update shortly after the refresh completes.

If it still shows no data, remove the widget from your Home Screen and add it again.

Contact

Couldn't find an answer above? You can reach us by email or file a bug report on GitHub — include your iOS version and a short description of what happened.

✉ energybeapp@gmail.com 🐛 Report a bug on GitHub

Links